Frequently Asked Questions
Everything you need to know about stepping into comfort and style.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within North America.
What is your return and exchange policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please ensure the soles are clean and the tags are attached for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size guide. Since we carry international brands, we provide a conversion chart for US, UK, and European sizing to ensure the perfect fit.
Are your shoes covered by a warranty?
Yes, all our footwear is covered against manufacturer defects for up to 6 months from the date of purchase. This does not cover normal wear and tear or misuse.
Do you offer international shipping?
Currently, Walking On a Cloud ships primarily within Canada and the United States. Please check our shipping page for the most up-to-date list of available regions.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.